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Tenant Experience

Improve tenant satisfaction and increase profitability.

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Tenant Satisfaction Surveys – Find out what your customers think

Get the most out of your customers' feedback. Industry-specific surveys for the entire customer journey.

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AktivBo Analytics – Make smarter decisions

All customer feedback in the same platform. Integrations with leading ERP and CRM systems.

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Benchmarking - Use best practice

Compare your results together with the industry. Our data helps you set goals and create momentum.

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Change Management – Engaged employees make a difference

We support in the improvement work and help you turn data into tangible actions.

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ESG & Sustainability – The tenant perspective

We support real estate companies with data and reporting for social sustainability.

Read more about our AI-based analysis

Asset Management

A survey and analytics platform for portfolio performance overview, ESG data, increased revenues, and an improved Tenant Experience. Tailored customer surveys with industry benchmarking.

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Surveys and Analysis for:

  • Residential Real Estate 
  • Commercial Real Estate
  • Industrial and Logistics Real Estate

Portfolio performance overview and ESG Data

AktivBo's survey and analytics platform provides you with a complete portfolio performance overview. Customer surveys with quality assured standard questions as a basis for benchmarking. Follow up external contractors, facility and property managers, and keep track of your investments. 

Loyal customers, reduced vacancies and increased revenue

A method specifically designed for the real estate industry that gives you satisfied and loyal customers and a better bottom line result.

Learn more about Tenant Experience →

Customer ScoreCard™

AktivBo's Customer ScoreCard™ (CSC) is an overall CSAT measurement of all processes and provides a complete basis for performance management. Based on CSC, you get an overall picture of all important areas, from question level to index, and can easily identify areas for further in-depth analysis. The Customer ScoreCard™ enables ESG monitoring as well as national and international benchmarking at different levels, size classes, and breakdowns.

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AktivBo Analytics – an industry tailored platform

All survey data and customer feedback in one place. Customised workflow for all roles in the organisation. Follow up and improve the touch points in the customer journey. AktivBo Analytics is a tailor-made research and analysis platform for the real estate industry. 

Read more about AktivBo Analytics →
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Industry benchmarking for Asset Managers

In our platform, you get survey data and customer feedback in one place and easily see what you need to act on and which investments you avoid. All results can be broken down at any level, such as customer, object type, and geography. We offer benchmarking data for different areas, segments and real estate.

Read more about benchmarking →
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Facility and Property Management follow-up

Do you purchase external real estate and management services? Asking customers to evaluate the products and services provided by your external contractors gives you a solid base for evaluation. Improved negotiation situations, assured quality levels, and better agreements are some of the benefits. 

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A research and analysis platform that gives you

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Satisfied tenants

Listen to your customers and act on the answers. Make sure you're doing the right things in the right place.

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Engaged employees

Create momentum and get the organisation to work together towards set goals.

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Increased efficiency

Save time and find out which investments you need to make, and which ones you can avoid.

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Reduced
complaints

Complaints and dissatisfied tenants cost time and money.

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Follow-up of external contractors

Improve your contracts and ensure the quality of the services you purchase.

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Reduced
vacancies

Happy customers stay. Avoid costly adaptations.

ESG

ESG Reporting / Social Sustainability

Meet sustainability requirements. Increase your GRESB score and secure sustainability-linked loans.

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Stronger
brand

A strong brand provides many benefits and to succeed, you need to ensure a high level of customer satisfaction.

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Better
results

Smart prioritisation, increased efficiency and loyal customers give a better result on the bottom line.

Asking our tenants for their feedback is crucial for PATRIZIA in order to further optimise our services. AktivBo is a leader in tenant satisfaction surveys and also allows us to benchmark our tenants' feedback. We are currently conducting surveys for our residential portfolios in Germany, Spain and the Netherlands, and we are looking forward to extend the cooperation in the near future.
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Torsten Bergner
Director/Head of Asset Management Living & Health Care
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Automatic Customer Journey follow-up

AktivBo supports a large number of Residential and Commerical real estate companies customer journey measurement and surveys for the tenants' various touchpoints with the company. With our API solutions, you can transfer data automatically and get real-time updated survey results. We have integrations with the leading ERP and CRM systems and can help you set up automatic follow-up of the customer journey, via any sending channels.

Read more about how K2A follows up its customer journey →
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Sense of Security

Perceived sense of security is crucial for tenant satisfaction. By collecting tenants' experiences, opinions, and requests, appropriate measures can be implemented. We conduct surveys, either as stand alone assessments or as part of the overall customer experience. Our data and benchmark is used to enhance tenant environments.

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Tenant Engagement

Let the tenants be involved and have a say. Collecting the views and wishes of your tenants is central. This applies regardless of whether you need formal approval before a redevelopment or if you simply just want a better basis for decision-making. You always have a lot to gain from structured tenant feedback. Let us manage the survey or create your survey in our survey tool Create. 
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Social Sustainability for Asset Management 

Sustainable real estate business involves more than just energy-efficient construction and management of properties. It also includes overall responsibility for the business from economic, social, and environmental aspects. Social sustainability includes commitment to the local community and care for tenants, customers, visitors, and residents.

Read more about how we can assist in your sustainability work →

Why real estate companies choose us

 

Our method gives results

AktivBo's method and way of working drive improvements and provide concrete results for our customers. The fact that many of our customer relationships extend longer than ten years is proof of this. We practice what we preach, listen to the customer, and deliver quality.

Your data is safe with us

We are GDPR compliant and data security is our top priority. AktivBo collaborates with Binero, which has a Swedish climate-certified ISO 27001 data center with the highest demands on data integrity and sustainable digitalisation. 

Ecosystem for Tenant Feedback

AktivBo Analytics is a tailor-made survey and analysis platform for the real estate industry. You can choose between full service from AktivBo or create your own surveys with our integrated survey tool. Regardless, you get all customer feedback and benchmarking in the same platform.

Knowledge and experience

Knowledge and experience driven by technology. We are specialists in the housing and real estate industry with over 30 years of experience. We design data-driven services together with our customers, based on challenges and needs. Our method unlocks the potential of your organisation and creates best practice that leads to concrete results.

We bring data to life

Collecting tenant feedback is important, but the work must not stop there. We know the importance of creating commitment and getting employees involved in the improvement work. Our experienced consultants ensure that momentum is created in your organisation. 

Integration with your favourite systems

We have API integrations with leading ERP and CRM systems and can help you set up automated surveys for the entire customer journey. Via optional sending channels. 

Book a Demo

Would you like to learn more about AktivBo and how we can help you achieve more satisfied tenants and better profitability? Book a demo with our experts!