It pays to have a customer-driven approach
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar position. Benchmarking thus plays a big role in our efforts to help the housing and real estate industry as a whole develop its customer orientation. When all our clients continually compare themselves with each other, a strong driving force is created, both internally and for the entire industry.
Many companies face similar challenges, and those that succeed can demonstrate "best practice". Through our tenant surveys, we receive information and responses from hundreds of thousands of tenants spread over eight countries each year. We now collaborate with over 450 housing and real estate companies, which means we can offer a unique benchmark against other players in the industry.
Thanks to our huge database, we can provide comparative figures in many different areas and on various levels. This means that we can support many different specialisations in the housing and real estate industry by providing information, statistics and data that help with decision-making. We tailor the benchmarks at the local, regional, national and/or international level. Comparisons can also be broken down into different indices, sub-indices and issues as well as company size, form of ownership, etc.
With our method of presenting the results, you can also easily identify trends over time and make comparisons on many different levels and between parameters. Our digital analysis tools (AktivBo Analytics) are structured to support this. As an individual client company, you can choose the information you wish to have presented in your custom application. We have aggregated industry data containing development trends for various issues, indices and sub-indices from 2005 onwards.
AktivBo is built upon a research-based foundation, which allows us to continuously carry out qualitative and quantitative studies and meta-analyses to follow industry trends.
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...
3 min read
Using tenant surveys, it is possible to capture what matters most to customers in a structured way and then act on the answers. The real estate...
The housing company meravis decided to conduct targeted surveys using the self-survey tool AktivBo Create. When introducing and optimizing the...