3 min read
Why customer surveys?
Using tenant surveys, it is possible to capture what matters most to customers in a structured way and then act on the answers. The real estate...
1 min read
Working with tenant feedback and tenant engagement has become an increasingly important area for many Asset Management companies. Using tenant feedback enables smarter decision making and reduces the number of complaints and risk of vacancies, hence increasing profitability, read more here. At the same time, the increased focus on sustainability has led to an increasing number of Asset Management companies choosing to launch "tenant engagement programs" to further intensify their sustainability work and increase their GRESB score.
Through structured and standardized tenant surveys, provided from an external partner, companies such as Realterm, Pandox and Patrizia have managed to contribute to increased sustainability while meeting GRESB reporting standards and requirements.
Caroline Tivéus, Head of Sustainable Business at Pandox, describes how they work:
Our tenants' feedback is important to us and we will strive to improve our service and sustainability work continuously. The third-party engagement survey is also useful for ESRS reporting and GRESB score.
Through AktivBo Analytics, Asset Managers get an industry-leading analytics platform with data overview for different Property Managers. The platforms allows for industry benchmarking and facilitates performance management across markets.
If you want to know more about how AktivBo can help you to implement a tenant engagement program, you can click here.
The importance of metrics and follow-up in the customer journey
It has become standard practice for professional property companies to conduct customer surveys in order to better understand the needs of their...
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How benchmarking can help you
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...