Skip to the main content.

Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

2 min read

Proactive communication and quick response time: Key factors for enhancing Tenant Experience

As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the term “tenant experience” has been used more frequently in the industry and for good reason - it...

2 min read

The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing

In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...

2 min read

Measuring the customer journey – how K2A will optimize their customer satisfaction work

K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...

2 min read

Five tips for even more satisfied tenants

When it comes to Tenant Experience it is not enough to say that it is important to have satisfied customers - the customer must be put in the right...

2 min read

How real estate companies can fulfill sustainability requirements by customer surveys

The Real Estate industry is in a transition phase and sustainability topics are getting more and more important. Digitalization, ESG and...

1 min read

Design refresh release: new look and feel in Analytics

You gave us feedback – and we have listened! With an updated design of Analytics, you will experience an improved design as well as improved...

2 min read

Investment AB Spiltan is investing €1 million in proptech company AktivBo

AktivBo will receive €1 million from its principal owner, Investment AB Spiltan, in a new issue of shares. The growth capital will be used to...

1 min read

Heimstaden’s customer journey – ongoing surveys for all tenant touchpoints

The trend in the real estate industry is to follow up more rapidly and address tenants’ needs and wishes from a customer journey perspective....

2 min read

From planning to implementation

Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To...

1 min read

How benchmarking can help you

What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...