Tenant Satisfaction Surveys
Tenant feedback and insights for smarter decisions. AktivBo are survey specialists and have the real estate industry's highest response rate. We ensure that you get the most out of the tenants' answers.
- Tailor-made surveys for real estate companies
- Automatic customer journey follow-up via API Integration
- A method that drives improvements
Customer ScoreCard™
AktivBo's Customer ScoreCard™ (CSC) is an overall CSAT measurement of all processes and provides a complete basis for performance management. With CSC you get an overall picture of all important areas, from question level to indexes, and can easily identify areas for further in-depth analysis. The Customer ScoreCard enables the possibility of NPS and CES monitoring as well as national and international benchmarking at different levels, size classes, and breakdowns.
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Customer Journey follow-up
By following up the customer journey and continuously measuring the different tenant touchpoints you can continuously improve your processes and services. In this way you increase both efficiency and the overall customer experience.
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Tenant Satisfaction Measures – TSM
As a full service provider of tenant satisfaction surveys, AktivBo can help you fulfill TSM requirements set by Regulator of Social Housing (UK). Key areas include: Overall satisfaction, Keeping properties in good repair, Maintaining building safety, Respectful and helpful engagement, Effective handling of complaints and Responsible neighbourhood management.
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A survey method that drives improvements
Tailor-made surveys based on needs
Continuous surveys and real-time data for faster actions
Data visualisation that everyone in your organisation can embrace
AI- and sentiment based analysis of text answers
Full service, self-service, or both. We take care of all your survey needs
Standard surveys - enables benchmarking
Surveys in languages of your choice
API Integration for automated surveys
API solutions for automated and real-time investigations, with easy and secure data transfer. We have integrations with the leading real estate and CRM systems and can help you set up automatic follow-up of the customer journey. The integration is supported by AktivBo's API and enables "trigger-based" mailings via any sending channels.
Let us do the work – or create yourself!
One platform for all your research needs. In addition to the surveys that we manage and administer, you have the opportunity to create and send out your own surveys via our survey tool Create in AktivBo Analytics. Choose from templated benchmark questions, tailored to the real estate industry, or create your own questions based on your specific needs.
Read more about AktivBo Analytics →
In good company
In good company
I good company
Satisfied tenants
Listen to your customers and act on the answers. Make sure you're doing the right things in the right place.
Engaged employees
Create momentum and get the organisation to work together towards set goals.
Increased efficiency
Save time and find out which investments you need to make, and which ones you can avoid.
Reduced complaints
Complaints and dissatisfied tenants cost time and money.
Follow-up of external contractors
Improve your contracts and ensure the quality of the services you purchase.
Reduced vacancies
Satisfied customers tend to stay. Avoid costly adaptations.
ESG Reporting
Meet sustainability requirements. Increase your GRESB score and secure sustainability-linked financing.
Stronger brand
A strong brand provides many benefits and to succeed, you need to ensure a high level of customer satisfaction.
Better results
Smarter prioritisations, increased efficiency and loyal customers give a better result on the bottom line.