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Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

Insights

2 min read

"We received a lot of constructive feedback!"

As Berlin's leading housing company, degewo has been committed to the people of Berlin for 100 years. With almost 80,000 apartments and over 1,800...

4 min read

5 Key Tips to Achieve More Satisfied Commercial Tenants

Customer Satisfaction is the key to success for commercial property companies. Proactive communication, sustainability, and customer-focused...

4 min read

The importance of metrics and follow-up in the customer journey

It has become standard practice for professional property companies to conduct customer surveys in order to better understand the needs of their...

1 min read

How Victoriahem turned a downward trend into success

Using tenants' feedback when developing the organization is crucial to achieve successsuccess. That is something that Victoriahem is well aware of....

1 min read

How the meravis Immobiliengruppe uses AktivBo Create

The housing company meravis decided to conduct targeted surveys using the self-survey tool AktivBo Create. When introducing and optimizing the...

1 min read

Customer innovation leads to more satisfied tenants

To keep up with the preferences and demands of young tenants requires an organisation that reflects their needs. This was one of the reasons why MKB...

2 min read

GESOBAU AG – an approach that leads to results

GESOBAU AG, one of the leading housing companies in Berlin, are conducting several extensive tenant surveys to find out directly from tenants what...

2 min read

The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry

In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...

1 min read

Increased tenant focus for Asset Managers

Working with tenant feedback and tenant engagement has become an increasingly important areafor many Asset Management companies. Using tenant...

1 min read

High service contributes to lower operating costs and increased profitability

Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing...