4 min read
The importance of metrics and follow-up in the customer journey
It has become standard practice for professional property companies to conduct customer surveys in order to better understand the needs of their...
Insights
2 min read
"We received a lot of constructive feedback!"
As Berlin's leading housing company, degewo has been committed to the people of Berlin for 100 years. With almost 80,000 apartments and over 1,800...
1 min read
How Victoriahem turned a downward trend into success
Using tenants' feedback when developing the organization is crucial to achieve successsuccess. That is something that Victoriahem is well aware of....
1 min read
How the meravis Immobiliengruppe uses AktivBo Create
The housing company meravis decided to conduct targeted surveys using the self-survey tool AktivBo Create. When introducing and optimizing the...
1 min read
Customer innovation leads to more satisfied tenants
To keep up with the preferences and demands of young tenants requires an organisation that reflects their needs. This was one of the reasons why MKB...
2 min read
GESOBAU AG – an approach that leads to results
GESOBAU AG, one of the leading housing companies in Berlin, are conducting several extensive tenant surveys to find out directly from tenants what...
2 min read
The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry
In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...
1 min read
Increased tenant focus for Asset Managers
Working with tenant feedback and tenant engagement has become an increasingly important areafor many Asset Management companies. Using tenant...
1 min read
High service contributes to lower operating costs and increased profitability
Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing...
2 min read
Measuring the customer journey – how K2A will optimize their customer satisfaction work
K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...