4 min read
The importance of metrics and follow-up in the customer journey
It has become standard practice for professional property companies to conduct customer surveys in order to better understand the needs of their...
Inspiration
1 min read
How Victoriahem turned a downward trend into success
Using tenants' feedback when developing the organization is crucial to achieve successsuccess. That is something that Victoriahem is well aware of....
1 min read
Customer innovation leads to more satisfied tenants
To keep up with the preferences and demands of young tenants requires an organisation that reflects their needs. This was one of the reasons why MKB...
2 min read
The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry
In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...
3 min read
Why should housing companies care about customer satisfaction?
If you are providing and selling goods, products, or services of any kind, this might sound like a strange question. However, the question is real...
3 min read
Tenant Experience: 4 Customer Best Practices
Here we present four real-life examples from private and municipal Housing companies. All the companies are data driven, have implemented a...
2 min read
Implementing a customer-driven approach
Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.
2 min read
Tenant Experience matters!
There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...
2 min read
Tenant satisfaction goals for higher employee engagement
Most business leaders and managers would agree that there is a strong relationship between customer satisfaction and employee satisfaction. And even...
1 min read
Tenant satisfaction - an important KPI
The cornerstone to many of the values achieved from tenant satisfaction is a successful, structured, and ongoing dialogue with your customers....