1 min read
Tenant satisfaction - an important KPI
The cornerstone to many of the values achieved from tenant satisfaction is a successful, structured, and ongoing dialogue with your customers....
Inspiration (2)
4 min read
The bottom line effects of Tenant Experience
There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and improving the overall Tenant Experience. These are...
2 min read
Proactive communication and quick response time: Key factors for enhancing Tenant Experience
As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...
2 min read
The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing
In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...
2 min read
Measuring the customer journey – how K2A will optimize their customer satisfaction work
K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...
2 min read
Five tips for even more satisfied tenants
When it comes to Tenant Experience it is not enough to say that it is important to have satisfied customers - the customer must be put in the right...
1 min read
Heimstaden’s customer journey – ongoing surveys for all tenant touchpoints
The trend in the real estate industry is to follow up more rapidly and address tenants’ needs and wishes from a customer journey perspective....