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Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

Inspiration (2)

2 min read

Proactive communication and quick response time: Key factors for enhancing Tenant Experience

As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...

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2 min read

The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing

In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...

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2 min read

Measuring the customer journey – how K2A will optimize their customer satisfaction work

K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...

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2 min read

Five tips for even more satisfied tenants

When it comes to Tenant Experience it is not enough to say that it is important to have satisfied customers - the customer must be put in the right...

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1 min read

Heimstaden’s customer journey – ongoing surveys for all tenant touchpoints

The trend in the real estate industry is to follow up more rapidly and address tenants’ needs and wishes from a customer journey perspective....

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