Northwest Healthcare Properties REIT chooses AktivBo for tenant satisfaction surveys

Northwest Healthcare Properties REIT (Northwest) selected AktivBo as a partner to perform tenant satisfaction surveys and tenant experience improvements for Northwest’s global portfolio across Canada, the United States, Brazil, Germany, the Netherlands, the United Kingdom, Australia and New Zealand

As a leading global owner and operator of healthcare real estate infrastructure Northwest is dedicated to quality beyond physical spaces, and prioritizes tenant satisfaction. Northwest takes a collaborative approach to each tenant relationship at every property, combining real estate expertise with specialized healthcare industry experience. Tenant satisfaction surveys serve as a valuable instrument for Northwest, providing insights into tenant needs and preferences, which inform future initiatives. Tenant surveys are also a part of the company’s sustainability program and included in the overall tenant engagement reporting for the GRESB ESG assessment.

“In AktivBo we found a flexible partner that really understood our specific needs. The survey findings are extremely important to us and the AktivBo Analytics platform was a great fit for our way of working. We develop property-specific action plans in order for targeted interventions to be carried out and the action planning capabilities in AktivBo Analytics will help us going forward. The overall platform workflow, analysis and drill down possibilities will allow us to be more precise and efficient in our improvement work”, says Tracy Hume, Director Sustainability, Canada, Northwest Healthcare Properties REIT.

“We are very proud and excited over the opportunity to support Northwest with tenant satisfaction surveys for their global healthcare real estate portfolio. This is definitely an important step in our international expansion as we enter additional markets”, says Martin Talme, Chief Business Officer, AktivBo Group.
 

For further information, please contact:
Martin Talme
Chief Business Officer, AktivBo Group
+46 708 23 36 65
martin.talme@aktivbo.se
 

About AktivBo:
AktivBo is a knowledge and platform company that supports real estate companies in working with customer-driven efficiency and profitability improvements. Through customer surveys and a continuous customer dialogue, a basis is created for analysis and management of the real estate companies' operations. More than 450 real estate companies measure and benchmark continuously with the support of AktivBo.

About Northwest:
Northwest (TSX: NWH.UN), a publicly listed real estate investment trust listed on the Toronto Stock Exchange, provides investors with access to a portfolio of high-quality international healthcare real estate infrastructure comprised as at August 13, 2024, of interests in a diversified portfolio of 186 income-producing properties and 16.1 million square feet of gross leasable area located throughout major markets in North America, Brazil, Europe and Australasia. Northwest’s portfolio of medical office buildings, clinics, and hospitals is characterized by long-term indexed leases and stable occupancies. Northwest leverages its global workforce in eight countries to serve as a long-term real estate partner to leading healthcare operators.